Help

TEKIZ.AI Support

Find help with your account, API keys, billing, usage limits, setup, service reliability, abuse, or security.

Do Not Send Secrets

Do not post prompts, credentials, API keys, private keys, cookies, model responses, or customer data publicly. Share only your account email, plan, timestamp, request ID, HTTP status, error type, and the non-secret start of a key when needed.

Account and Billing

  • Use the account page to sign in, choose Lite, Pro, or Max, create keys, check that they work, and open the billing portal.
  • Use Stripe portal for payment methods, invoices, cancellation, and subscription changes when a Stripe customer is linked.
  • Use manual or crypto payment only when Stripe is unavailable or support has arranged it with you.
Recover API key Compare plans Billing help

Usage Limits and API Keys

  • For 401, confirm the key starts with sk_tekiz_, is active, and was copied from the account page when first shown.
  • For 402, finish checkout or contact support before sending paid requests.
  • For 429, check your plan's monthly and per-minute limits, then retry more slowly.
Read quickstart API reference Troubleshoot errors Create or test API key

Reliability and 503s

  • Check service status before changing your client settings. TEKIZ.AI Router automatically uses an available installation.
  • For 503, include timestamp, request id if present, model name, and whether the same request works locally.
  • Do not include prompts, model responses, API tokens, or local TEKIZ.AI keys in a report.
View status Browse models

Security and Abuse

  • Delete an exposed API key from your account before filing a report.
  • Report abuse, account theft, attempts to evade limits, or unsafe use without including secrets.
  • Use GitHub private security advisories for security reports that should not be public.
Review security Acceptable use

Setup help

For local installs, Tailnet setup, or a new model service, contact us to confirm the setup, available models, and price.

Provider terms